Idem is among a small group of translation companies to have achieved ISO 9001:2008 certification.
Our certification is proof that we consistently observe strict processes that are traced, measured, analyzed, and trended. We have also set in place tools and processes for ongoing measurement and improvement - the cornerstones of ISO certification.
Your Quality Guarantee
As an ISO certified translation company, we carefully monitor our translation process at each stage to ensure compliance with our quality standards. In addition, we regularly conduct internal and external audits to maintain that compliance at all times.
Our clients can be assured that we will fully stand behind our quality promise. Our ISO certification guarantees that our proven, accountable system will consistently deliver a product that precisely meets our clients’ specifications and expectations.
A Commitment to Your Needs
In keeping with Idem’s open communication policy, we provide each client with 24-hour, confidential access to a project status report and their project files. During business hours, clients can reach our responsive team of project managers by e-mail or telephone to address any questions or concerns. We also conduct client satisfaction surveys on a regular basis.
We systematically track and record client feedback, and respond with documented corrective or preventive actions. This is another key element of our ISO certification.
Continuous Quality Management
We value all feedback - whether from clients, project managers, translators, editors, formatting experts, or an audit - as a tool for continuous monitoring of our quality management system. Corrective and preventive action reports are also recorded, analyzed, and measured.
We hold frequent meetings and annual management reviews to summarize these measurements and derive possible trends. The results enable us to continually improve the services we provide to our clients.
The International Organization for Standardization (ISO) has created a set of management rules and standards designed to ensure adherence to quality in a variety of industries.
While these rules were initially created for the manufacturing and production industries, they are also relevant for service providers, such as Idem Translations.